The Effect of Work Environment and Communication on Employee Satisfaction of Employees at the Population Department and Civil Registration of Palembang City

This study aims to analyze the effects of work environment and communication on employees' job satisfaction at the Palembang City Population and Civil Registration Service. Data of 106 respondents were collected through a questionnaire and analyzed employing the multiple linear regression method. The results of the investigation exhibit that partially each of work environment and communication has a significant effect on job satisfaction. Likewise, work environment and communication simultaneously have a significant effect on job satisfaction. These empirical findings can be beneficial for the Palembang City Population and Civil Registration Service. The leader in this government agency should pay attention to work environment and communication factors to optimize employees' job satisfaction.


Introduction
Job satisfaction is a person's perspective, both positive and negative about his work or general attitude which is a reflection of several interrelated attitudes of a person towards his work at the company. The company will find it difficult to achieve its goals if the surrounding environmental conditions are inadequate so employee morale will be low and affect job satisfaction in the organization.
Policies in measuring employee job satisfaction are the main keys to the success of an organization to achieve a goal. Given the importance of job satisfaction in the running of the organization, it is mandatory to pay attention to the work environment of its employees. Therefore, superiors must motivate and guide their employees by paying attention to employee needs so that job satisfaction can be achieved. Therefore, human resources are the most important factor in an organization, including the Department of Population and Civil Registration (CAPIL). CAPIL's success cannot be separated from quality human resources. This is because CAPIL is an integral part of the service and cannot be separated from the Unitary State of the Republic of Indonesia. Activities in the Department of Population and Civil Registration include providing facilities and infrastructure in the field of population services. Every government activity and service must also always be in line with national policies.
Population and Civil Disability Service of Palembang City, South Sumatra, it will cause dissatisfaction at work. This can be felt by some employees who complain of excessive working time. This condition causes boredom and fatigue in employees which reduces enthusiasm for work. Moreover, every human being has a different character and nature both from biological factors and social factors. This diversity is very difficult to put together if you do not have good communication and lack motivation from superiors.
The work environment and communication are interrelated to the level of employee job satisfaction, where a good work environment must meet the indicators of the work environment, among others, employee relations, noise levels in the workplace must also be considered and there are other indicators. Then communication is also important for employee job satisfaction, if miscommunication occurs it will greatly affect employee performance and there are also several indicators, including openness, empathy, support, positivity, and equality which will affect employee job satisfaction which and have an impact on employee work results. The impact of the phenomenon of the work environment and communication that is not harmonious will cause some employees to complain about work that is too monotonous, work that makes a lot of working hours excessive. Conditions like this cause boredom and fatigue in employees, therefore the work environment and communication are important factors in achieving job satisfaction.
Work environment and communication are considered necessary in increasing employee job satisfaction because if the communication that exists between leaders and employees, as well as fellow employees, is harmonious, it will create a pleasant climate so that employees can be comfortable at work. If the employee feels comfortable with his job, then the employee's job satisfaction can be achieved, and finally, the goal can be achieved