Quality of Work Life and Change Management
DOI:
https://doi.org/10.47747/fmiic.v1i1.2153Abstract
The concept of Quality of Work life (QWL) means having a work-environment where an employee’s activities become more important by implementing procedures or policies that make the work less routine and more rewarding for the employee. Results of high QWL are low absenteeism, high performance, and higher morale. To apply a new philosophical foundation in the organization, change management is needed. The objective of this study is to apply the QWL concept in a steel company located in East Java. Change management is needed to start the change process. The construct of QWL used are from the European Foundation for the Improvement of Living and Working Condition (EWON, 2002). The respondents are 24 people as the head of division and head of section. This study uses action research design conducted in a company, by applying the concept of change management from Lewin, which includes the stages unfreeze, move, and freeze. The given program is unfreeze program in a form of training with the aim to establish a self-awareness of employees to deal with change. The results obtained indicate that the program can unfreeze done to raise awareness of employees to change.
References
Ahmadi et.al. (2011). To the promotion of work life quality using the paradigm of managerial coaching: The role of managerial coaching on the quality of work life. Journal of Business Management Vol. 5(17), pp. 7440-7448, 4
Amstrong, M (2009). Armstrong’s Handbook of Human Resource Management Practice, 11th edition. Philadelphia: Kogan Page. ISBN 978-0-7494-5242-1
Burnes, B. (2004). Kurt Lewin and complexity theories: back to the future? Joumal of Change Management, Vol. 4, No. 4, 309-325
Cameron, E., & Green, M. (2009). Making sense of change management, 3rd ed. Philadelphia: Kogan Page. ISBN: 978-0-7494-6435-6 (pbk).
Chinomona, R. & Manilall Dhurup (2013). The Influence of the Quality of Working Life on Employee Job Satisfaction, Job Commitment and Tenure Intention in the SME Sector in Zimbabwe. Sajems NS 17 no. 4:363-378.
Cumming, T.G., & Worley, C.G. (2009). Organizational Development & Change. Canada: South Western Cengage Learning.
Cunningham J. E. (2009). Management and Supervision: Employee Motivation Tips. The Communicator as Motivator. Diunduh dari http://voices.yahoo.com/management-supervision-employee-motivation-tips-2788424.html?cat=3
Curtis, D.F., & Kelly, L.L. (2012). Effect of a quality of life coaching intervention on psychological courage and self-determination. International Journal of Evidence Based Coaching and Mentoring. (11)1. 20-38
Dessler, G. (2008). Human Resource Management, 11th edition. New Jersey: Pearson Prentice Hall.
Gayathiri, R. & Lalitha Ramakrishnan. (2013). Quality of Work Life-Linkage with Job Satisfaction and Performance. International Journal of Business and Management Invention, vol. 2 Issue 1, pp 01-08
Green, M. (2007). Change management masterclass : a step by step guide to successful change management. Philadelphia: Kogan-Page.
Greenhaus, J.H., Collins, K.M. & Shaw, J.D. (2003). The relation between work-family balance and quality of life. Journal of Vocational Behavior, vol. 63, pp. 510-31.
Hill, C.W.L. & McShane, S.L. (2008). Prieanciples of Management, International Edition. Singapore: McGraw-Hill. ISBN: 978-007-126428-0.
Jayakumar. A., & Kalaiselvi. K. (2012). Quality of Work Life An Overview. International Journal of Marketing, Financial Services & Management Research. Vol.1 Issue 10, October 2012, ISSN 2277 3622
Kamus Besar Bahasa Indonesia (2014). [On-line]. Diambil pada tanggal 23 Oktober 2014 dari kbbi.web.id
Kanten, S., & Sadullah, O. (2012). An empirical research on relationship quality of work life and work engagement. Procedia - Social and Behavioral Sciences.62 ( 2012 ) 360 – 366
Kiriago, A.N. & Bwisa, H.M. (2013). Working Environment Factors that Affect Quality of Work Life among Attendants in Petrol Stations in Kitale Town in Kenya. International Journal of Academic Research in Business and Social Sciences. Vol. 3, No. 5 ISSN: 2222-6990
Khairunneezam, M.N. (2011). Work-Life Balance and Intention to Leave among Academics in Malaysian Public Higher Education Institutions. International Journal of Business and Social Science. Vol. 2 No. 11 Koonmee, K., Singhapakdi, A., Virakul, B. & Lee, D.J. (2010). Ethics institutionalisation, quality of work life, and employee job-related outcomes : A survey of human resource managers in Thailand. Journal of Business Research, 63:20-26.
Lovey, I., & Nadkarni, M. S. (2007). How healthy is your organization? The leader’s guide to curing corporate diseases and promoting joyful cultures. Praeger
Mansor et.al (2012). Determinates of Coaching Culture Development: A Case Study. Procedia - Social and Behavioral Sciences. (40) 2012, Pages 485–489
Ouppara, N.S., & Victoria, U. (2012). Quality of Work Life Practices in a Multinational Company in Sydney,Australia. Procedia – Social and Behavioral Sciences (40).116-121
Parkes, L. P., & Langford, P. H. (2008). Work-life balance or work-life alignment? A test of the importance of work-life balance for employee engagement and intention to stay in organizations. Journal of Management and Organization, 14, 267-284.
Paton, R.A., & McCalman, J. Change Management: A Guide to Effective Implementation, 3rd ed. London: Sage. ISBN: 978-1-4129-1221-1(pbk).
Pennya, C.W.Y., & Joanne, C.S.H. (2013). Casino employees’ perceptions of their quality of work life. International Journal of Hospitality Management 34 (2013) 348– 358
Pieterse, J.H., Caniëls, M.C.J., & Homan, T. (2012), Professional discourses and resistance to change, Journal of Organizational Change Management, Vol. 25 Iss: 6 pp. 798 - 818
Rethinam, G.S., & Ismail, M. (2008). Constructs of Quality of Work Life: A perspective of information and technology professionals. European Journal of Social Sicence, 7(1), 58-70.
Sail, J. & Pawar, P. (2013). A Study on Performance Management and Worklife Balance of Corporate Working Women. International Monthly Refereed Journal of Research In Management & Technology . Volume II -ISSN – 2320-0073.
Sarayreh, B.H., Khudair, H. & Barakat, E.A. (2013). Comparative Study: The Kurt Lewin of Change Management. International Journal of Computer and Information Technology, Volume (02)04 –ISSN: 2279 – 0764
Schein, E.H. (1996). Organizational Culture and Leadership (2nd ed.).
New York: Jossey-Bass.
Schermerhorn (2008). Management, 9th. United States: Wiley
Skinner, N. & Chapman, J. (2013). Work-life balance and family friendly policies. Evidence Base The Australia and New Zealand School of Government Journal, issue 4, ISSN 1838-9422
Sturges, J., & Guest, D. (2004). Working to live or living to work? Work/life balance early in the career. Human Resource Management Journal, (14)4, 2004
Suryabrata, S. 1983. Metodologi penelitian. Jakarta: Rajawali.
University of Nebraska, Medical Center (2005). The Management Series Session V. Performance Leadership, Practices – Part 2. Disampaikan oleh The Training and Development Team, Your NU Values Partner. Diunduh dari http://www.slidefinder.net/l/leadership_202/leadership2/29299091/p1
Varghese, S., & Jayan, C. (2011). Quality of Work Life: A Dynamic Multidimensional Construct at Work Place – Part I. Guru Journal of Behavioral and Social Sciences, 1(1). ISSN: 2320-9038
Venkatesh, J., & Aarthy, C. (2013). Assessment and Evaluation of Producing Efficiencies in Textile Industry through Quality of Work Life. Autex Research Journal, 13(4). doi: 10.2478/v10304-012-0042-4
Yue, W. (2008). Resistance, the Echo of Change. International Journal of Business and Management, Vol. 3, No. 2. 2008
