The Influence of Brand Ambassador and Promotion on Purchase Intention through Brand Image as an Intervening Variable on Tokopedia E-Commerce

Authors

  • Chrisdy William Pattipeilohy Gajayana University, Malang
  • Deshinta Dwi Rachmawati Gajayana University, Malang
  • Ernani Hadiyati Gajayana University, Malang
  • M. Yusuf Kurniawan Gajayana University, Malang

DOI:

https://doi.org/10.47747/fmiic.vi2.2950

Abstract

The development of the internet provides innovation in the form of digital marketing which is the company's process of conducting business activities electronically or e-commerce. Some e-commerce is influenced by popular trendsetters so that they become brand ambassadors to attract consumers in the promotion process and can build a brand image of a company in the eyes of the public. The purpose of this study is to test and analyze the influence of brand ambassadors and promotions directly or indirectly on purchase intention through brand image on Tokopedia e-commerce. This study uses data analysis methods using PLS-SEM, measuremment tests and structural model tests to determine the influence between each construct on the study. The results showed that there was a positive and significant influence on brand ambassadors and promotions directly or indirectly on purchase intention through brand image on Tokopedia e-commerce.

References

Ahmad, M., Tumbel, T. M., & Kalangi, J. A. (2020). Pengaruh citra merek terhadap minat beli produk Oriflame di Kota Manado. Jurnal Administrasi Bisnis (JAB), 10(1), 25–31.

Chofiyatun, S. N. (2021). Pengaruh daya tarik iklan dan brand ambassador terhadap minat beli melalui brand image sebagai variabel intervening (Studi pada mahasiswa STIE Putra Bangsa Kebumen) [Doctoral dissertation, Universitas Putra Bangsa].

Dreambox. (2020, November 8). Peran brand ambassador dalam membangun citra perusahaan. Dreambox.id. https://www.dreambox.id/blog/peran-brand-ambassador-membangun-citra-perusahaan/

Fitriahningsih, A. S. C. (2020). Pengaruh brand ambassador terhadap minat beli dengan citra merek sebagai variabel intervening (Studi kasus pada pengguna aplikasi Shopee di Kota Makassar) [Doctoral dissertation, Universitas Hasanuddin].

Hair Jr, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2014). Multivariate data analysis (7th ed.). Pearson Education.

Hair Jr, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis (8th ed.). Cengage Learning.

Hakim, M. (2019). Pengaruh promosi, harga, kualitas produk terhadap minat beli sepeda motor Honda di Kota Yogyakarta. Jurnal Ekobis Dewantara, 2(3), 299–962.

Idris, M., Suharyati, S., & Nastiti, H. (2020, November). Analisis pengaruh kualitas produk, harga, dan citra merek terhadap minat beli smartphone OPPO (Studi kasus pada wilayah Jakarta Selatan). In Prosiding BIEMA (Business Management, Economic, and Accounting National Seminar) (Vol. 1, pp. 780–793).

Laucereno, S. F. (2021, October 26). Gojek-Tokopedia merger, ini jajaran direksinya. Detik Finance. https://finance.detik.com/berita-ekonomi-bisnis/d-5571908/gojek-tokopedia-merger-ini-jajaran-direksinya

Mardiana, N. R. (2020). Analisa pengaruh brand ambassador, citra merek dan kualitas produk terhadap minat beli produk kosmetik Emina (Studi kasus mahasiswa FEB Universitas Ahmad Dahlan) [Doctoral dissertation, Universitas Ahmad Dahlan].

Ningrum, N. S. (2016). Pengaruh brand ambassador terhadap minat beli konsumen MD Clinic by Lazeta. Bisnis dan Iptek, 9(2), 141–152.

Oktaviani, O., Zulkifli, Z., & Supriadi, E. (2021). Analisis strategi citra merek dalam meningkatkan kepuasan pelanggan Octo Mobile. Jurnal Akuntansi AKTIVA, 2(1), 39–48.

Pradipta, A. R., Salsyabila, S. R., & Kusnanto, D. (2021). Pengaruh kualitas pelayanan dan promosi terhadap minat beli. Jurnal Manajemen, 13(2), 179–187.

Probosini, D. A., Hidayat, N., & Yusuf, M. (2021). Pengaruh promosi, brand ambassador terhadap keputusan pembelian pengguna marketplace X dengan brand image sebagai variabel intervening. Jurnal Bisnis, Manajemen, dan Keuangan (JBMK), 2(2), 445–458.

Sadrabadi, A. N., Saraji, M. K., & MonshiZadeh, M. (2018). Evaluating the role of brand ambassadors in social media. Journal of Marketing Management and Consumer Behavior, 2(3), 54–70.

Septyarini, M., Adriansyah, A., & Sary, K. A. (2018). Pengaruh duta merek terhadap citra merek shampoo Sunsilk Hijab (Studi pada Madrasah Aliyah Negeri 2 Samarinda). Jurnal Ilmu Komunikasi, 6(3), 533–543.

Solimun, Fernandes, A. A. R., & Nurjannah. (2017). Metode statistika multivariat permodelan persamaan struktural (SEM): Pendekatan WarpPLS. UB Press.

Tan, K., Utami, C. W., & Vidyanata, D. (2021). Pengaruh bauran promosi terhadap minat beli dengan mediasi brand image. Jurnal Ilmu Manajemen (JIM), 9(2).

Tokopedia. (2021, October 26). Tokopedia/Kisah Kami. https://www.tokopedia.com/about/our-story/

Wahyoedi, S., & Effendi, M. (2021). The role of brand image as mediating variable in the influence of price and promotion on buying interest (Study case on Hyundai electric car). International Journal of Science, Technology & Management, 2(5), 1743–1754.

Yolanda, R., & Soesanto, H. (2017). Pengaruh persepsi kualitas produk, daya tarik promosi, dan brand ambassador terhadap keputusan pembelian dengan brand image sebagai variabel intervening (Studi pembelian produk kosmetik Wardah pada mahasiswi FEB Universitas Diponegoro Semarang). Diponegoro Journal of Management, 6(4), 834–845.

Zhari, M. N. S., & Achmad, N. (2021). Pengaruh brand ambassador dan electronic word of mouth (e-WOM) terhadap minat beli konsumen pada marketplace Lazada dengan brand image sebagai variabel intervening [Doctoral dissertation, Universitas Muhammadiyah Surakarta].

Downloads

Published

2025-08-06