Marisa, C., Rahayu, S. and Nurrahmi, maftuhah 2025. The Effect of Service Quality and Emotional Factors on Users’ Satisfaction: The Case PT Gojek Indonesia in Palembang City. International Journal of Business, Management and Economics. 6, 2 (May 2025), 211 - 225. DOI:https://doi.org/10.47747/ijbme.v6i2.2781.