MUKELABAI , N.; MULUNGU, C. Impact of Quality Service Delivery Challenges on Customer Satisfaction in the Banking Industry: A Case of Stanbic Bank, Zambia. International Journal of Business, Management and Economics, [S. l.], v. 5, n. 2, p. 134 - 154, 2024. DOI: 10.47747/ijbme.v5i2.1767. Disponível em: https://journal.jis-institute.org/index.php/ijbmer/article/view/1767. Acesso em: 8 oct. 2026.