MARISA, C.; RAHAYU, S.; NURRAHMI, maftuhah. The Effect of Service Quality and Emotional Factors on Users’ Satisfaction: The Case PT Gojek Indonesia in Palembang City. International Journal of Business, Management and Economics, [S. l.], v. 6, n. 2, p. 211 - 225, 2025. DOI: 10.47747/ijbme.v6i2.2781. Disponível em: https://journal.jis-institute.org/index.php/ijbmer/article/view/2781. Acesso em: 8 oct. 2026.