FADHILA, E. A.; WADUD, M.; ROSWATY, R. The Effect of Service Recovery on Customer Satisfaction in J&T Express Goods Delivery Services in Palembang. International Journal of Marketing & Human Resource Research, [S. l.], v. 2, n. 1, p. 43-57, 2021. Disponível em: https://journal.jis-institute.org/index.php/ijmhrr/article/view/183. Acesso em: 8 nov. 2026.