Fadhila EA, Wadud M, Roswaty R. The Effect of Service Recovery on Customer Satisfaction in J&T Express Goods Delivery Services in Palembang. IJMHRR [Internet]. 2021Jan.30 [cited 2026Nov.8];2(1):43-57. Available from: https://journal.jis-institute.org/index.php/ijmhrr/article/view/183