WIJESEKERA, A. T.; FERNANDO , R. L. S. The Impact of Ethical Leadership and Employee Engagement on Customers’ Perceived Service Quality: A Study of Sri Lankan Public Service. Journal of Business & Management, [S. l.], v. 1, n. 2, p. 137 -156, 2023. DOI: 10.47747/jbm.v1i2.1114. Disponível em: https://journal.jis-institute.org/index.php/jbm/article/view/1114. Acesso em: 9 oct. 2026.