WIJESEKERA, A. T.; FERNANDO, R. L. S. Service Climate and Service Quality of Sri Lankan Public Service: A Partial Least Squares Structural Equation Modeling Approach (PLS-SEM). Journal of Business & Management, [S. l.], v. 1, n. 2, p. 174 - 187, 2023. DOI: 10.47747/jbm.v1i2.1115. Disponível em: https://journal.jis-institute.org/index.php/jbm/article/view/1115. Acesso em: 8 oct. 2026.