ARMANTO, R.; GUNARTO, M.; WALUYO, R. Pengaruh Customer Relationship Management terhadap Kepuasan dan Loyalitas Pelanggan Resto Padang di Kota Palembang. Jurnal Bisnis, Manajemen, dan Ekonomi, [S. l.], v. 4, n. 3, p. 350 - 361, 2023. DOI: 10.47747/jbme.v4i3.1354. Disponível em: https://journal.jis-institute.org/index.php/jbme/article/view/1354. Acesso em: 8 oct. 2026.