Armanto, Rully, Muji Gunarto, and Rama Waluyo. “Pengaruh Customer Relationship Management Terhadap Kepuasan Dan Loyalitas Pelanggan Resto Padang Di Kota Palembang”. Jurnal Bisnis, Manajemen, dan Ekonomi 4, no. 3 (July 31, 2023): 350 - 361. Accessed October 7, 2026. https://journal.jis-institute.org/index.php/jbme/article/view/1354.