Jurnal Nasional Pengabdian Masyarakat

Pelatihan Penggunaan Media Pembelajaran Matematika Berbasis Budaya Lokal dan Teknologi Bagi Guru-guru Rote Ndao

Dominikus Wara Sabon — 2026-08-28

One of the essential competencies that teachers must possess to foster 21st-century skills is the mastery of technology, pedagogy (teaching methods), and content (subject matter), known as TPACK (Technological Pedagogical Content Knowledge). TPACK is a conceptual framework that integrates knowledge about technology, pedagogy, and content to design and deliver effective instruction, especially in the digital era. The content delivered can incorporate local culture, making the instruction more effective and easily accepted by students. Recognizing the importance of teachers mastering technology and being skilled in using local culture-based learning media, the Community Service (PKM) team felt it necessary to organize a PKM activity to provide a platform for mathematics teachers in Rote Ndao to develop ethnomathematics and technology-based learning media. This training was provided to 40 mathematics teachers at SMP Negeri 4 Lobalain Rote Ndao on August 1, 2025. The methods used in this training were lectures and demonstrations. Four materials were delivered, namely: (1) the role of culture in mathematics along with ideas for elementary school mathematics concepts based on local culture; (2) the exploration of cultural activities related to school mathematics concepts in the form of integrating Rote Ndao ethnomathematics into mathematics instruction; (3) GeoGebra training as a 3D and Augmented Reality-based learning media; and (4) Wayground Quizizz training as a learning evaluation media. Evaluation results indicate that participants were highly satisfied (84.21%) and satisfied (15.79%). This demonstrates that the PKM activity proceeded successfully, in line with the team's expectations.

Tata Kelola Keandalan Sistem Terhadap Kepuasan Pengguna Aplikasi KAI Access

Ririn Yumia — 2026-08-31

The rapid development of information technology has encouraged companies to improve service quality through digital transformation. PT Kereta Api Indonesia (Persero) introduced the KAI Access application as a digital platform that enables users to make ticket reservations, access travel information, and obtain various railway services efficiently. However, users still encounter several issues, such as system disruptions, slow response times, and difficulties in operating certain features, which may affect their satisfaction. This study aims to determine the effect of system reliability governance on user satisfaction with the KAI Access application. A quantitative approach was employed using a survey method involving 100 respondents. Data were analyzed using multiple linear regression with the assistance of SPSS software. The results indicate that system reliability governance and ease of use have a positive and significant effect on user satisfaction. The coefficient of determination shows that 73.9% of the variation in user satisfaction can be explained by the variables examined, while the remaining 26.1% is influenced by other factors outside the research model. Therefore, improving system reliability and ease of use is essential to increasing user satisfaction with the KAI Access application.

Strategi Peningkatan Kepuasan Pelanggan pada PT Kereta Api Indonesia (Persero) Divre III Palembang

Dinda Aprilia — 2026-10-20

Customer satisfaction is an important indicator in assessing the success of service companies, particularly in the railway transportation sector. As a public transportation provider, PT Kereta Api Indonesia (Persero) is required to continuously improve service quality to meet customer needs and expectations. This study aims to analyze the influence of station facilities, service quality, and staff responsiveness on customer satisfaction and to formulate strategies for improving customer satisfaction at PT Kereta Api Indonesia (Persero) Regional Division III Palembang.This study employed a quantitative approach using a survey method. Data were collected through questionnaires distributed to 100 customers of PT Kereta Api Indonesia (Persero) Regional Division III Palembang who were selected as research respondents. The data were analyzed using multiple linear regression with the assistance of SPSS version 26. The results indicate that station facilities and service quality have a positive and significant effect on customer satisfaction, while staff responsiveness does not have a significant effect on customer satisfaction. Simultaneous testing revealed that station facilities, service quality, and staff responsiveness collectively have a significant influence on customer satisfaction, with a significance value of 0.000. The coefficient of determination (R²) was 0.587, indicating that these three variables explain 58.7% of the variation in customer satisfaction, while the remaining 41.3% is influenced by other factors outside the scope of this study. Based on these findings, strategies to improve customer satisfaction should focus primarily on enhancing service quality as the most influential factor, supported by optimizing station facilities, improving staff competencies, and conducting continuous service evaluations to provide more effective and customer-oriented services.

Analisis Pelatihan Kerja terhadap Kinerja Tenaga Administrasi di Toyota Auto2000 Plaju Palembang

Aisyah Gumaya — 2026-10-20

Abstract

The rapid development of the business world in an increasingly competitive environment requires companies to continuously improve the quality of human resources as one of the main factors in achieving organizational goals. Administrative staff play an important role in supporting the smooth operation of a company; therefore, improving their abilities and skills through appropriate job training programs is essential. This study aims to analyze the implementation of job training and its contribution to improving the performance of administrative staff at Toyota Auto 2000 Plaju Palembang. This research employed a qualitative descriptive method with data collection techniques consisting of observation, interviews, and documentation conducted during the internship period. The collected data were analyzed through the stages of data reduction, data presentation, and conclusion drawing. The results showed that Toyota Auto 2000 Plaju Palembang has implemented job training programs periodically for administrative staff, both for new employees and existing employees. The training was conducted through various methods, including direction from supervisors, mentoring by experienced employees, discussions, and direct work practices. The implementation of job training had a positive impact on improving administrative staff performance, as indicated by increased understanding of duties and responsibilities, improved accuracy in document management, better ability to operate the company’s administrative systems, and greater effectiveness in completing tasks. In addition to improving technical skills, training also enhanced employees’ confidence in dealing with changes in work systems and procedures. This study concludes that job training plays an important role in supporting the improvement of administrative staff performance at Toyota Auto 2000 Plaju Palembang. However, this study is limited by the scope of the research object, which only covers one company, and the limited observation period. Future research is recommended to apply quantitative or mixed-method approaches with broader research subjects to obtain more comprehensive findings regarding the relationship between job training and employee performance.