The Effect of Motivation, Workload and Work Stress on Employee Performance Mediated by Work Satisfaction: The Case of RSUD Dr. (HC) Ir. Soekarno Bangka Belitung Island Province
DOI:
https://doi.org/10.47747/ijmhrr.v6i3.2794Keywords:
Motivation, Workload, Work Stress, Work Satisfaction, Employee PerformanceAbstract
The study examines the effect of motivation, workload and workstress on employee performance which is mediated by work satisfaction on employee performance at RSUD Dr. (HC) Ir. Soekarno Bangka Belitung Island Province. This research is also verification research (causal study). This research involves variables consisting of three independent variables, one dependent variable, and one intervening variable. The independent or exogenous variables contained in this study include work motivation (ξ1), workload (ξ2), and work stress (ξ3). The dependent or endogenous variable is employee performance (η2). At the same time, the intervening variable is job satisfaction (η1). The population used in this study were all employees at Dr. (H.C.) Ir. Soekarno Hospital has 320 permanent employees, excluding medical personnel. The number of samples in this study was 160 permanent employees. The sampling technique above used a probability sampling technique with accidental sampling. The analysis model used in this study was Structural Equation Modeling (SEM). The result reveals that the motivation, workload and workstress on employee performance which is mediated by work satisfaction on employee performance at RSUD Dr. (HC) Ir. Soekarno Bangka Belitung Island Province
References
Abimanyu, A. D. T. (2024). Analisis Pengaruh Beban Kerja, Burnout, Lingkungan Kerja, Motivasi, dan Budaya Organisasi Terhadap Kinerja Karyawan RSU Allam Medica Bumiayu. Neraca Manajemen, Ekonomi, 9(10). https://repository.peradaban.ac.id/1598/
Adetola, A. A., Ayinde, A. O., Asaolu, O., & Olabumuyi, O. O. (2022). Effect of work motivation on job performance among healthcare providers in University College Hospital, Ibadan, Oyo State. Central Asian Journal of Medical and Natural Science, 3(2), 219-233.
Aldin, C. F., (2024). Pengaruh Beban Kerja, Disiplin Kerja, dan Kepuasan Kerja Terhadap Kinerja Karyawan di Ruang Al Aqsa Lantai 5 Pada Rumah Sakit Haji Surabaya. Jurnal Ilmu dan Riset Manajemen, 13(9).
https://jurnalmahasiswa.stiesia.ac.id/index.php/jirm/article/download/6086/6139
Ananta, I. D., & Suhermin, S. (2021). Pengaruh Beban, Motivasi, Dan Kepuasan Kerja Terhadap Kinerja Karyawan Pada Rsi Jemursari Surabaya. Jurnal Ilmu Dan Riset Manajemen (JIRM), 10(11). https://jurnalmahasiswa.stiesia.ac.id/index.php/jirm/article/view/4386
Andjarwati, T. (2015). Motivasi dari sudut pandang teori hirarki kebutuhan Maslow, teori dua faktor Herzberg, teori xy Mc Gregor, dan teori motivasi prestasi Mc Clelland. JMM17: Jurnal Ilmu ekonomi dan manajemen, 2(01). https://lmsspada.kemdiktisaintek.go.id/pluginfile.php/547997/mod_resource/content/1/422-1180-1-PB.pdf
Aprilianti, L., Negoro, D. A., Meria, L., & Sofyan, J. F. (2023). Pengaruh Stres Kerja dan Motivasi Terhadap Kinerja Karyawan Dengan Mediasi Variabel Kepuasan Kerja. Jurnal Bisnis Dan Manajemen, 3(4), 762-770. https://ejournal.penerbitjurnal.com/index.php/business/article/view/284
Ardita, K. O. A. S., & Suwandana, I. G. M. (2022). The Role of Motivation in Mediation of Job stress on Performance of General Hospital Employees. European Journal of Business and Management Research, 7(5), 15-18. DOI: https://doi.org/10.24018/ejbmr.2022.7.5.1618
Buabeng, A. A., & Adomah-Afari, A. (2023). Effect of motivation on health workers’ job performance at a teaching hospital, Ghana. Asian J Res Nurs Health, 6(1), 389-405.
Busro, M. (2018). Teori-teori manajemen sumber daya manusia. Prenada Media. https://prenadamedia.com/product/teori-teori-manajemen-sumber-daya-manusia/
Candra, Adi., Wekadigunawan, C. S. P., & Hilmy, Reza. (2022). Motivasi dan Beban Kerja Sebagai Penetu Kinerja Karyawan di RSIA Selaras Cikup. Jurnal Administrasi Rumah Sakit Indonesia, 8(1), 18-25. DOI: https://doi.org/10.7454/arsi.v8i1.4134
Ekawarna. (2018). Manajemen Konflik dan Stres. Jakarta: PT. Bumi Aksara. https://repository.unja.ac.id/16937/1/Manajemen%20konflik.pdf
Hafizah, H., Dharma, R., & Irfani, H. (2024). Pengaruh beban kerja dan stres kerja terhadap kinerja pegawai dengan disiplin kerja pada RS kelas D Pasaman Timur. Journal of Science Education and Management Business, 3(2), 148-158. DOI: https://doi.org/10.62357/joseamb.v3i2.302
Handoko, T. H. (2016). Manajemen Personalia dan Sumber Daya Manusia. Cetakan ke 21. Yogyakarta: BPFE.
Hughes, R. L., Ginnet, R. C., & Curphy, G. J. (2015). Leadership: Enhancing the lessons of experience (8th ed.). Mc-Graw Hill Education
Jamal, S., & Pradana, M. (2021). Pengaruh kepuasan kerja dan motivasi kerja terhadap kinerja karyawan Rumah Sakit Umum Daerah Kabupaten Indramayu. eProceedings of Management, 8(4).
Kasmir. (2019). Manajemen Sumber Daya Manusia (Teori dan Praktik) (Edisi ke-5). Depok: PT. Raja Grafindo Persada.
Kuncorowati, H., Indratno, D. L., Andriani, R., & Supardin, L. (2024). Pengaruh Beban Kerja, Disiplin, dan Kompensasi Terhadap Kinerja Karyawan di RSUD Wonosari. Jurnal Ilmiah Edunomika, 8(3). DOI: https://doi.org/10.29040/jie.v8i3.14617
Megawati, P. E., & Supriyatin, S. (2019). Pengaruh Motivasi, Stress Kerjadan Beban Kerja Terhadap Kinerja Karyawan. Jurnal Ilmu dan Riset Manajemen (JIRM), 8(8). https://jurnalmahasiswa.stiesia.ac.id/index.php/jirm/article/view/2365
Nst, R. S. R., Hermansyur, H. M., & Aditi, B. (2022). Pengaruh Beban Kerja Terhadap Kepuasan Kerja Dengan Stres Kerja Sebagai Variabel Mediasi Rumah Sakit Umum Muhammadiyah Medan. Jasmien, 2(03), 163-172. http://jasmien.cattleyadf.org/index.php/jas/article/download/152/65
Prasetya, A., Khairunnisa, H., & Aziz, A. L. (2021). The Effect of Work Stress and Burnout on Job Satisfaction and Employee Performance. In 3rd Annual International Conference on Public and Business Administration (AICoBPA 2020) (pp. 74-79). Atlantis Press. https://www.atlantis-press.com/proceedings/aicobpa-20/125961190
Pratiwi, I. D., Hasyim., & Supriyantoro. (2023). Stress Kerja dan Motivasi Kerja Terhadap Turover Intention Dengan Kepuasan Kerja Sebagai Variabel Intervening. Journal of Telenursing, 5(2), 4072-4080.
Rusmiati, E., Harjadi, D., & Fitriani, L. K. (2021). Analysis of the impact of risk and workload on motivation and impact on employee performance. International Journal of Economics, Business and Accounting Research (IJEBAR), 5(2). DOI: https://doi.org/10.29040/ijebar.v5i2.2447
Salsabilla, A., Setiawan, M., & Juwita, H. A. J. (2022). The effect of workload and job stress on job satisfaction mediated by work motivation. International Journal of Research in Business & Social Science, 11(9). DOI: https://doi.org/10.20525/ijrbs.v11i9.2209
Sinambela, L. P. (2021). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara. https://books.google.co.id/books?hl=en&lr=&id=_AUlEAAAQBAJ&oi=fnd&pg=PA3&dq=Sinambela,+L.+P.+(2021).+Manajemen+Sumber+Daya+Manusia.+Jakarta:+Bumi+Aksara.&ots=8A_UGQhmRk&sig=F3JooLGuOAmJpjFP-jS82AK7LDY&redir_esc=y#v=onepage&q&f=false
Suswati, E. (2022). Motivasi kerja. Media Nusa Creative (MNC Publishing). https://books.google.co.id/books?hl=en&lr=&id=nIWeEAAAQBAJ&oi=fnd&pg=PP1&dq=Suswati,+Endang.+(2022).+Motivasi+Kerja.+Malang:+Media+Nusa+Creative.&ots=TtPSLwuLlp&sig=LH24l6jH7FbZFcJaA0xRE-CQ5to&redir_esc=y#v=onepage&q=Suswati%2C%20Endang.%20(2022).%20Motivasi%20Kerja.%20Malang%3A%20Media%20Nusa%20Creative.&f=false
Tarjo, T. (2019). Pengaruh Motivasi Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan. JAMIN: Jurnal Aplikasi Manajemen Dan Inovasi Bisnis, 2(1), 53-65. DOI: http://dx.doi.org/10.47201/jamin.v2i1.38
Wulandari, F. C., Cik, A., & Digdowiseiso, K. (2024). RETRACTED: The Effect of Workload, Discipline, and Motivation on Employee Performance at Vania Hospital Bogor City. Journal of Social Science, 5(1), 199-215. DOI: https://doi.org/10.46799/jss.v5i1.774
Y. S. A, Gabriela. K., & Haryani, S. (2018). Analisis Pengaruh Penempatan, Motivasi dan Stress Kerja Terhadap Kepuasan Kerja Pegawau RS. TK. III. 04.06.03. DR. Soetarto Yogyakarta. Jurnal Bisnis dan Ekonomi, 9(1). 63-72.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Yusi Afserinta, Abid Djazuli, Choiriyah

This work is licensed under a Creative Commons Attribution 4.0 International License.
Copyrights
Copyright for this article is retained by the author(s), with first publication rights granted to the journal.
This is an open-access article distributed under the terms and conditions of the Creative Commons Attribution license (http://creativecommons.org/licenses/by/4.0/)




